What you’ll do:

Lesson Reminders

• Facilitates Zendesk, SMS, and call reminders
• Monitors tutors who failed to call and has disconnected reports

Schedule Modification

• Processes all schedule modification requests
• Ensures that all updates are properly communicated with the client
• Ensures proper documentation of all transactions handled

Inquiries Support

• Handles and resolve all inquiries received within the service level agreement
• Ensures proper documentation of all transactions handled
• Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support

What we’d like you to have:

• At least 1st Year College Level in any course
• Can successfully engage in multiple support tickets simultaneously
• Detail-oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command in English language (Written and Oral)
• Familiar in using Skype Application

Available Shift Schedules:

• Tuesday, Wednesday, Friday, Sunday – 6PM-11PM
  • Rest days: Monday, Thursday, Saturday
• Friday, Saturday, Sunday, Tuesday – 5:00 PM to 10:00 PM
  • Rest days: Monday, Wednesday, Thursday

 Note: Please be advised that this is a PART-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

Not required, but very useful:

• Customer Service Training
• Personality Development Training

What you’ll get:

• PHP75.00 hourly rate
• Additional PHP 2,000 allowance monthly
• Leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
• Temporary WFH setup
• Fun and youthful working environment that gives its employees chances for career growth