What you’ll do:

Lesson Reminders

• Facilitates Skype, SMS, and call reminders
• Monitors tutors who failed to call and has disconnected reports

Schedule Modification

• Processes all schedule modification requests
• Ensures that all updates are properly communicated with the client
• Ensures proper documentation of all transactions handled

Inquiries Support

• Handles and resolve all inquiries received within the service level agreement
• Ensures proper documentation of all transactions handled
• Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support

What we’d like you to have:

• Must have finished at least 2 years’ worth of college units of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
• Can successfully engage in multiple support tickets simultaneously
• Detail-oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command in English language (Written and Oral)
• Familiar in using Skype Application

Available Shift Schedules:

• Monday to Friday – flexible between 7 AM to 4 PM
  • Schedule will change per week basis depending on the School lesson demand
• Wednesday and Saturday- 5 pm to 10 pm, Friday, Sunday 6 pm to 11 pm
  • Rest day: Monday, Tuesday, Thursday

Note: Please be advised that this is a PART-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

Not required, but very useful:

• Customer Service Training
• Personality Development Training

What you’ll get:

• PHP75.00 hourly rate
• Additional PHP 2,000 allowance monthly
• Bi-annual appraisal and Performance-based rate increase and bonus
• Leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
• Shuttle service (fixed route along QC)*
• Temporary WFH setup
• Fun and youthful working environment that gives its employees chances for career growth

*Office-based staff only.