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Part-time Operations Support Associate

OPERATIONS

Part-time Operations Support Associate

Responsible in providing lesson assistance and ensuring that all support such as inquiries handling, lesson reminders, and other value-adding services are given within the service level quality of RareJob.

2 Available Part Time Positions

What you’ll do:

Lesson Reminders

  • Facilitates Skype, SMS, and call reminders
  • Monitors tutors who failed to call and has disconnected reports

Schedule Modification

  • Processes all schedule modification requests
  • Ensures that all updates are properly communicated with the client
  • Ensures proper documentation of all transactions handled

Inquiries Support

  • Handles and resolve all inquiries received within the service level agreement
  • Ensures proper documentation of all transactions handled
  • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support

What we’d like you to have:

  • Must have finished at least 2 years’ worth of college units of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
  • Can successfully engage in multiple support tickets simultaneously
  • Detail-oriented and can closely involve himself/herself with the team
  • Passion for excellent customer experience
  • Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
  • Excellent command in English language (Written and Oral)
  • Familiar in using Skype Application

Available Shift Schedules:

  • Monday to Friday – flexible between 7 AM to 4 PM
    • Schedule will change per week basis depending on the School lesson demand
  • Wednesday and Saturday- 5 pm to 10 pm, Friday, Sunday 6 pm to 11 pm
    • Rest day: Monday, Tuesday, Thursday

 

Note: Please be advised that this is a PART-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

Not required, but very useful:

  • Customer Service Training
  • Personality Development Training

What you’ll get:

  • PHP75.00 hourly rate
  • Additional PHP 2,000 allowance monthly
  • Bi-annual appraisal and Performance-based rate increase and bonus
  • Leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
  • Shuttle service (fixed route along QC)*
  • Temporary WFH setup
  • Fun and youthful working environment that gives its employees chances for career growth

*Office-based staff only.

APPLY NOW

Please fill-out the Application Form below

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RareJob Philippines, Inc. commits itself to providing chances for everyone, everywhere

Contact Numbers

For Office-based Applicants:
(02) 8442.3942



Location

Unit 1003 10/F Coher Center,
1424 Quezon Avenue, South Triangle,
Quezon City, 1103 Metro Manila

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