The Search: Recruitment in the midst of a Pandemic
Behind The ScenesWith the country capital entering a modified enhanced community quarantine, the hope of the further improvement of the COVID-19 situation in our country shines just a bit brighter. Though there may still be a long way to go, people are still eagerly awaiting the day a sense of normalcy is reinstated in their lives: to go out as they please, to meet up with people, and to return to work.
Due to the pandemic, employment has been more sought after than ever. In RareJob Philippines, Inc., the company’s vision, chances for everyone, everywhere, still rings true as recruitment continues, albeit purely online. On the frontlines of RareJob’s recruitment is Talent Acquisition Associate Daphnee Mateo. Together with her colleague, Tala, let’s explore the world of hiring during quarantine through the eyes of a recruiter.
Finding “The One”
Tala Estavillo
Human Resources
How long have you been with RareJob Philippines, Inc.?
Daphnee Mateo
Talent Acquisition Associate
I have been with RareJob for 3 years and 3 months.
Tala Estavillo
Human Resources
Can you tell us what position you are currently holding, and what major tasks you handle?
Daphnee Mateo
Talent Acquisition Associate
Currently, I am part of the acquisition team that is responsible for sourcing, screening, and hiring office-based employees for RareJob Philippines, Inc. I am handling most of the technical positions of RareJob, which focus on IT, ESL, and Operations. I am also responsible for processing secondment documents of employees to and from the Philippines and Japan.
Tala Estavillo
Human Resources
At present, which task do you think is the most challenging for you?
Daphnee Mateo
Talent Acquisition Associate
Well, for me, there is no hierarchy in terms of challenging tasks—all tasks start as challenging. But how do I define “challenging”? Specific tasks wherein I have no prior background or knowledge about and I have to conduct a bit of research before I execute it. That’s where my colleagues come into play. I have very supportive and approachable officemates whom I work hand in hand with in accomplishing my tasks.
The Adjustment Period
Tala Estavillo
Human Resources
We have been under quarantine for about two months now; how has this affected your tasks in recruitment?
Daphnee Mateo
Talent Acquisition Associate
It has greatly affected our tasks in general. Human interaction is crucial in screening our applicants and thoroughly assessing them. To make up for this during the current work-at-home arrangement, applicants can expect to have longer and more comprehensive interviews. This is so we can provide reliable feedback to our client departments.
“Since screenings are now done online, we are striving to be more creative and innovative to make sure that our stakeholders are engaged and involved in the screening process…”
Tala Estavillo
Human Resources
With the company allowing employees to work from home, how different is the current recruitment process in place compared to when work was done in the office?
Daphnee Mateo
Talent Acquisition Associate
It is way different from what we used to do, and I can’t say it is a walk in the park not only for me, but also for my clients, my applicants, and the entire team. We are now doing screening and interviews online, which is not the norm in terms of RareJob’s hiring process for office-based staff. However, online screening and interviews are somehow more efficient for applicants, as they don’t need to be physically present in the office. This takes away the burden presented by commuting, the applicants being assessed at the comfort of their own homes.
Tala Estavillo
Human Resources
In this current set up, what do you think is your greatest challenge?
Daphnee Mateo
Talent Acquisition Associate
The first month was hard because we had to convert our current processes in order to fit the online setup. The succeeding months drove most of us crazy, as our position required us to coordinate with applicants and clients face-to-face. We are striving to be more creative and innovative virtually in order to make sure that our stakeholders are engaged and involved in the screening process, just as they were prior to the change.
Seeking the Right Match
Tala Estavillo
Human Resources
With all the uncertainties brought about by the current situation, employment is undoubtedly viewed as a saving grace. As someone involved in sourcing and placement of talents, can you cite one of your most rewarding experiences?
Daphnee Mateo
Talent Acquisition Associate
Well, as a recruiter, one of my achievements during these trying times is to successfully hire applicants for our technical positions, which are usually difficult to fill in. Now, technical positions require specific competencies that should be keenly checked to make sure that applicants are qualified. Simultaneously, we also need to assure that our applicants are given the opportunity we promised. As a RareJob employee, we are always striving to live by our vision: chances for everyone everywhere.
“Opportunities for work, good health, and sufficient living are being challenged in these trying times. So, if you’re offered a window or chance to make the most out of this pandemic, grab it.”
Tala Estavillo
Human Resources
Being a RareJob employee for more than three years, why do you think should job seekers see RareJob Philippines, Inc. as an employer of choice?
Daphnee Mateo
Talent Acquisition Associate
RareJob cares for its employees. It always tries to take care of us, not only by making sure that we have work-life balance, but also by being compassionate and sensitive to our needs, whether it is emotionally, physically, and mentally. With that, we have created an environment wherein an employee of any age, gender preference, or culture can still feel welcome. Of course, these are apart from our tangible benefits, such as free food, lodging, shuttle services, and monetary incentives.
Tala Estavillo
Human Resources
From recruiter to job seeker, what advice can you give them in these uncertain times?
Daphnee Mateo
Talent Acquisition Associate
Be resilient. Opportunities for work, good health, and sufficient living are being challenged in these trying times. So, if you’re offered a window or chance to make the most out of this pandemic, grab it. We can now feel the importance of being there for each other, and now is the best time to practice it. And as a recruiter, I am always thankful that RareJob gave me the chance to give countless opportunities to our fellow Filipinos not only to have jobs to able to feed their families, but also to belong in a company that will always care compassionately for their well-being.