What you’ll do:

Lesson Management

• Checks and monitors operational requirements

Inquiries Management

• Handles and resolves all inquiries received within the service level agreement
• Escalates all necessary transactions that involve a higher tier decision-making and/or processing
• Ensures proper documentation of all transactions handled
• Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
• Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:

• Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
• Can successfully engage in multiple support tickets simultaneously
• Detail oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command in English language (Written and Oral)

Available Shifts:

• First 3 months: Sunday to Thursday 4AM- 1PM (RD: Friday and Saturday)
• After 3 months and permanent shift: Sunday to Thursday 3PM- 12AM (RD: Friday and Saturday)
  (Subject to change depending on demand and must be amenable working during weekend and holidays)

Note: Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup until December 2023. All assessments will be done online.

Not required, but very useful:

• Customer Service Training
• Personality Development Training
• Total Quality Management – Voice of Customer
• Knowledge on Customer Relationship Management (CRM)
• Knowledge on Customer Lifecycle Management (CLM)
• Knowledge on Complaints Escalation Process

What you’ll get:

• PHP 16,000- 18,000 gross monthly salary
• Additional PHP 2,000 WFH allowance monthly
• Bi-annual appraisal and Performance-based rate increase and bonus
• Fun company events and prizes
• Day 1 HMO benefit with 1 dependent, leave credits, 13th month pay, referral monetary incentive, paid overtime, and Philippine holidays
• Fun and youthful working environment that gives its employees chances for career growth
• Work from Home Set Up until December 2023
• Signing Bonus for the employees hired between October- January 2023