What you’ll do:

Lesson Management

• Checks and monitors operational requirements

Inquiries Management

• Handles and resolves all inquiries received within the service level agreement
• Escalates all necessary transactions that involve a higher tier decision-making and/or processing
• Ensures proper documentation of all transactions handled
• Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
• Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:

• Graduate of any 4-year course
• At least 1 year of experience in the Customer Service industry
• Intermediate to advanced proficiency in MS Office Applications (MS Word, Excel, and PowerPoint)
• Proficiency in both spoken and written English
• Good organizational and collaborative skills
• Can work under strict deadlines and dynamic work environment

Work Schedule:

• Amenable to 4AM – 1PM and 3PM – 12MN shifts
• Amenable to work weekends and holidays

Not required, but very useful:

• Has exposure to Problem Solving, Project Management, and/or Project Coordination
• Any Customer Service-related training

What you’ll get:

• ₱16,000 – ₱18,000 gross monthly starting salary
• A signing bonus of ₱3,000 will be given to staff who are hired between November 2019 – January 2020
• Staff who refers a successful applicant will receive a monetary incentive
• Bi-annual appraisal and performance-based rate increase and bonus
• HMO benefit, leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
• Company sponsored eat-outs and inclusion in various fun company events
• Free staff lunch during weekdays
• Shuttle service (fixed route along QC) and sleeping quarters
• Fun and youthful working environment that gives its employees chances for career growth