Manage online/virtual communities for tutors as well as resolve problems with regard to the clients’ queries/concerns
1 Available Full Time Position
What you’ll do:
Lesson Management
Checks and monitors operational requirements
Inquiries Management
Handles and resolves all inquiries received within the service level agreement
Escalates all necessary transactions that involve a higher tier decision-making and/or processing
Ensures proper documentation of all transactions handled
Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors
What we’d like you to have:
Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
Can successfully engage in multiple support tickets simultaneously
Detail oriented and can closely involve himself/herself with the team
Passion for excellent customer experience
Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
Excellent command in English language (Written and Oral)
Shift: 6 AM – 3 PM, Tuesday to Saturday (subject to change depending on demand) and must be amenable working during weekend and holidays
Note: Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.
Not required, but very useful:
Customer Service Training
Personality Development Training
Total Quality Management – Voice of Customer
Knowledge on Customer Relationship Management (CRM)
Knowledge on Customer Lifecycle Management (CLM)
Knowledge on Complaints Escalation Process
What you’ll get:
PHP 16,000 gross monthly salary
Additional PHP 2,000 rice allowance monthly
Bi-annual appraisal and performance-based rate increase and bonus
