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Operations Support Associate

OPERATIONS

Operations Support Associate

Manage online/virtual communities for tutors as well as resolve problems with regard to the clients’ queries/concerns

1 Available Full Time Position

What you’ll do:

Lesson Management

  • Checks and monitors operational requirements

Inquiries Management

  • Handles and resolves all inquiries received within the service level agreement
  • Escalates all necessary transactions that involve a higher tier decision-making and/or processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
  • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:

  • Graduate of any 4-year course
  • At least 1 year of experience in the Customer Service industry
  • Intermediate to advanced proficiency in MS Office Applications (MS Word, Excel, and PowerPoint)
  • Proficiency in both spoken and written English
  • Good organizational and collaborative skills
  • Can work under strict deadlines and dynamic work environment

Work Schedule:

  • Amenable to 4AM – 1PM and 3PM – 12MN shifts
  • Amenable to work weekends and holidays

Not required, but very useful:

  • Has exposure to Problem Solving, Project Management, and/or Project Coordination
  • Any Customer Service-related training

What you’ll get:

  • ₱16,000 – ₱18,000 gross monthly starting salary
  • A signing bonus of ₱3,000 will be given to staff who are hired between November 2019 – January 2020
  • Staff who refers a successful applicant will receive a monetary incentive
  • Bi-annual appraisal and performance-based rate increase and bonus
  • HMO benefit, leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
  • Company sponsored eat-outs and inclusion in various fun company events
  • Free staff lunch during weekdays
  • Shuttle service (fixed route along QC) and sleeping quarters
  • Fun and youthful working environment that gives its employees chances for career growth

APPLY NOW

Please fill-out the Application Form below

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RareJob Philippines, Inc. commits itself to providing chances for everyone, everywhere

Contact Numbers

For Office-based Applicants:
(02) 8709.4705

For Online Tutor Applicants:
(02) 8442.4285



Location

5th Floor Sunnymede IT Center,
Quezon Avenue, South Triangle,
Diliman, Quezon City, Philippines 1103

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