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Operations Support Associate

OPERATIONS

Operations Support Associate

Manage online/virtual communities for tutors as well as resolve problems with regard to the clients’ queries/concerns

1 Available Full Time Position

What you’ll do:

Lesson Management

  • Checks and monitors operational requirements

Inquiries Management

  • Handles and resolves all inquiries received within the service level agreement
  • Escalates all necessary transactions that involve a higher tier decision-making and/or processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
  • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:

  • Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
  • Can successfully engage in multiple support tickets simultaneously
  • Detail oriented and can closely involve himself/herself with the team
  • Passion for excellent customer experience
  • Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
  • Excellent command in English language (Written and Oral)

Available Shifts:

  • 4AM to 1PM (Tuesdays to Saturdays)- Sundays and Mondays day off

(subject to change depending on demand) and must be amenable working during weekend and holidays

Note: Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

Not required, but very useful:

  • Customer Service Training
  • Personality Development Training
  • Total Quality Management – Voice of Customer
  • Knowledge on Customer Relationship Management (CRM)
  • Knowledge on Customer Lifecycle Management (CLM)
  • Knowledge on Complaints Escalation Process

What you’ll get:

  • PHP 16,000- 18,000 gross monthly salary
  • Additional PHP 2,000 allowance monthly
  • Bi-annual appraisal and Performance-based rate increase and bonus
  • HMO benefit, leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
  • Shuttle service (fixed route along QC)*
  • Work from home arrangement is available
  • Fun and youthful working environment that gives its employees chances for career growth

*Office-based staff only.

APPLY NOW

Please fill-out the Application Form below

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RareJob Philippines, Inc. commits itself to providing chances for everyone, everywhere

Contact Numbers

For Office-based Applicants:
(02) 8442.3942



Location

Unit 1003 10/F Coher Center,
1424 Quezon Avenue, South Triangle,
Quezon City, 1103 Metro Manila

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