What you’ll do:

Lesson Management

• Checks and monitors operational requirements

Inquiries Management

• Handles and resolves all inquiries received within the service level agreement
• Escalates all necessary transactions that involve a higher tier decision-making and/or processing
• Ensures proper documentation of all transactions handled
• Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
• Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:

• Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
• Can successfully engage in multiple support tickets simultaneously
• Detail oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command in English language (Written and Oral)

Available Shifts:

• 4AM to 1PM (Tuesdays to Saturdays)- Sundays and Mondays day off

(subject to change depending on demand) and must be amenable working during weekend and holidays

Note: Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

Not required, but very useful:

• Customer Service Training
• Personality Development Training
• Total Quality Management – Voice of Customer
• Knowledge on Customer Relationship Management (CRM)
• Knowledge on Customer Lifecycle Management (CLM)
• Knowledge on Complaints Escalation Process

What you’ll get:

• PHP 16,000- 18,000 gross monthly salary
• Additional PHP 2,000 allowance monthly
• Bi-annual appraisal and Performance-based rate increase and bonus
• HMO benefit, leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
• Shuttle service (fixed route along QC)*
• Work from home arrangement is available
• Fun and youthful working environment that gives its employees chances for career growth

*Office-based staff only.