What you’ll do:

    Lesson Management

    • Checks and monitors operational requirements

    Inquiries Management

    • Handles and resolves all inquiries received within the service level agreement
    • Escalates all necessary transactions that involve a higher tier decision-making and/or processing
    • Ensures proper documentation of all transactions handled
    • Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
    • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

    Other tasks which may be assigned.

What we’d like you to have:

    • Graduate of any 4-year course, preferably Communications / Sociology / Psychology / Hospitality Management / Communication Arts or related
    • Fresh Graduates are welcome to apply!
    • Can successfully engage in multiple support tickets simultaneously
    • Detail oriented and can closely involve himself/herself with the team
    • Passion for excellent customer experience
    • Knowledge on Customer Relationship Management (CRM)
    • Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
    • Excellent command in English language (Written and Oral)

    Available Shift:

    • 4 AM to 1 PM or 3 PM to 12 MN (schedule will change on a monthly basis depending on the needs of the operations)
    • Must be amenable to work during weekends and holidays

    Note: Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup until December 2024. All assessments will be done online.

What you’ll get:

    • PHP 16,000- 18,000 gross monthly salary, depending on skills and assessment results
    • Additional PHP 2,800 WFH allowance monthly
    • Work from Home Set Up until December 2024
    • Bi-annual appraisal and Performance-based rate increase and bonus
    • Day 1 HMO benefit with 1 dependent, leave credits, 13th month pay, referral monetary incentive, paid overtime, and Philippine holidays
    • Fun company events and prizes
    • Fun and youthful working environment that gives its employees chances for career growth